Last Updated: January 2025
FlowraHub ("Company," "we," "us," or "our") operates the flowrahub.com website. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our website and our courses.
1. Introduction
We are committed to protecting your privacy and ensuring transparency about how we collect and use your personal information. This Privacy Policy explains our data practices and your rights regarding your personal data.
2. Information We Collect
2.1 Information You Provide
- Account Information: When you create an account, we collect your name, email address, password, and phone number.
- Course Information: We collect data about your course enrollments, progress, quiz scores, and completion status.
- Payment Information: We collect payment details through secure third-party payment processors. We do not store credit card information directly.
- Communication Data: When you contact us, we collect your messages, inquiries, and any attachments.
- Profile Information: You may optionally provide a profile picture, bio, and professional information.
2.2 Information Collected Automatically
- Device Information: Browser type, operating system, and device type.
- Usage Data: Pages visited, time spent, click interactions, and search queries.
- IP Address: Your IP address is collected for security and analytics purposes.
- Cookies: We use cookies to remember your preferences and login information.
3. How We Use Your Information
We use the collected information for the following purposes:
- Providing and maintaining our courses and services
- Processing your transactions and sending related information
- Personalizing your learning experience
- Sending educational updates and course notifications
- Responding to your inquiries and customer support requests
- Analyzing usage patterns to improve our platform
- Detecting and preventing fraudulent activities
- Complying with legal obligations
- Marketing communications (with your consent)
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract: Processing is necessary to fulfill our contractual obligations to you.
- Consent: You have explicitly consented to the processing (e.g., for marketing communications).
- Legal Obligation: We are required by law to process certain data.
- Legitimate Interests: Processing is necessary for our legitimate business interests.
5. Data Retention
We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:
- Account Data: Retained for the duration of your account and for 2 years after account deletion for legal compliance.
- Course Data: Retained indefinitely to maintain your learning records and certificates.
- Payment Data: Retained for 7 years as required by tax and accounting regulations.
- Marketing Communications: Retained until you unsubscribe.
6. Sharing Your Information
We may share your information with:
- Service Providers: Payment processors, email services, and analytics providers who process data on our behalf.
- Business Partners: With your consent, we may share information with our enterprise partners.
- Law Enforcement: If required by law or to protect our legal rights.
- Other Users: Your profile information may be visible to other course participants in learning communities.
7. Security of Your Data
We implement industry-standard security measures to protect your personal information:
- SSL encryption for all data transmission
- Secure password hashing and storage
- Regular security audits and updates
- Access controls and authentication measures
- Data backup and disaster recovery procedures
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
8. Your Privacy Rights
8.1 Access and Portability
You have the right to request access to your personal data and to receive a copy in a portable format.
8.2 Rectification
You can request corrections to inaccurate or incomplete information.
8.3 Deletion (Right to be Forgotten)
You may request deletion of your personal data, subject to certain exceptions.
8.4 Opt-Out
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails or updating your preferences.
9. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences in your browser settings. Disabling cookies may limit certain functionalities.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before sharing information.
11. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect data from children. If we become aware of such collection, we will delete it immediately.
12. International Data Transfers
Your data may be transferred to and processed in countries other than your country of residence. These countries may have different privacy laws. By using our services, you consent to such transfers.
13. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or prominent notice on our website. Your continued use constitutes acceptance of changes.
14. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@flowrahub.com
- Address: FlowraHub, 123 Tech Park Avenue, Bangkok 10110, Thailand
- Phone: +66 (812) 345-678